Why ?
Banking/Financial sectors are highly integrated systems, technologies, and business operations. Operations need to
understand different business processes and essentials, it involves business, digital, and human and bring new requirement of
business process observability. Business processes are interconnected and complex. Therefore, organizations will have to
continuously monitor them to identify any performance issues before operations are impacted. Organizations find difficulty
in monitor the health of the business processes to identify opportunities for improvement and automation, and also analyze
the impact of such alternations.
How ?
Ops central is a business process observability helps the decision makers to introduce measurements, dashboard,
notifications under various business processes. Business matrixes are indicators of business processes, helps in understanding
changes and business matrix like key performance indicators, risk indicators, and key control indicators. Business observability
have the ability to monitor the factors like system availability, people availability, operational incidents, customer complaints
etc. Ops central solution helps the Banking and Financial institute to improve the business process observability, it helps to
identify critical business services and resource mapping, data hub helps data analyst to prepare the business matrix and
various processes data resources to bring the business matrix. Business decision makers analyze various business processes
dashboard. Ops central have the ability to drill down these business processes and understand the business matrix trans over
a time frame, initiate a process, improve and involve multiple team.
